Research and Development Expenses (Millions of US $) And, of course, producing and maintaining this array of options is costly. No more and no less than 7 different tools, which can be used independently or complementary: support, chat, help center, message, explore, connect, talk (3). In addition, Zendesk currently has a large family of products. In fact, if we look at it comparatively, we can see that the increase in these expenses is directly proportional to the increase in total revenue and annual gross profit. Of course, the growth of a company and the increase in its human capital, as well as its technological infrastructure, inevitably increases the company’s operating expenses. Zendesk desde 2012: Annual Operating Expenses (Millions of US $) Here’s a detailed overview of Zendesk’s annual operating expenses since 2012: Zendesk Expenses Annual Operating Expenses (Millions of US $) To get an idea, in 2014 alone, Zendesk experienced 4 acquisitions: Zopim (5), a live chat company BIME (6), a French company dedicated to analytics Outbound.io (7), with the aim of developing a communication software for social networks and Base (8), to create a shopping automation software. It is more than possible that the result of these figures has been influenced, in addition to expenses (which we will analyze in the next section), by the different acquisitions of other companies. As can be seen in the graph, the expansion that the company has experienced year after year has not led to positive annual revenue for Zendesk. Here’s a detailed overview of Zendesk’s annual net income since 2013: Annual net income (Millions of US $)Īnd from two positive growth curves, we went to one that is the opposite. In fact, each year it has been surpassing the figure it had managed to beat the previous year, finally surpassing US$ 1 billion in gross annual profit in 2021. Its gross annual profit has never stopped growing. ![]() It seems that Zendesk chose the right path and has been on it in the best of ways. ![]() The resemblance of this graph with the one in the previous section is undeniable. Here’s a detailed overview of Zendesk’s gross annual profit since 2013: These prices, which range from $19 for the basic plan to $99 for the professional plan, are applied per user per month, and are billed annually. The fact is that Zendesk has different plans (4) depending on what each customer needs. Perhaps one of the reasons for this growth is, at the same time, the reason why it has an increasing number of customers: its plans with the most competitive prices. But they have not stopped growing exponentially and continuously since then (and they were already doing so since their beginnings). Already in 2012, with only 5 years in the market, their revenues were not bad at all. Zendesk’s total revenue growth curve is truly astounding. Here’s a detailed overview of Zendesk’s total revenue since 2012: Total Revenue (Millions of US $) Zendesk Revenues Total Revenue (Millions of US $) Zendesk’s annual earnings per share were -1.87 US $ in 2021. ![]() The number of Zendesk shares outstanding was 120 million shares in 2021.Zendesk’s total gross profit was 1,064 million of US $ in 2021.Zendesk’s annual net revenue was -224 million of US $ in 2021.Zendesk’s total R&D spending was 352 million of US$ in 2021.Zendesk’s total number of employees was 5 868 in 2021.Zendesk generated total operating expenses of 1 230.4 million of US$ in 2021.Zendesk generated total revenue of 1,339 million of US$ in 2021.In this article, we will show all available statistics about the company. Zendesk has a wide range of tools (3) that aim to transform the relationship between companies and customers. Zendesk currently has offices all over the globe, and its main objective is to offer its customers the (other) customer management solutions they need. In the beginnings, the idea was to offer consulting services to family and friends, but it reached around 1,000 trial users in just two months (1).Īnd now, after more than 15 years of experience, Zendesk has numerous success stories behind it, including well-known brands such as Wallapop, Fútbol Emotion, Nalanda, Cabify and Consum (2), among others. Founded in 2007 by three friends and located in Silicon Valley since 2009, Zendesk is one of the world’s leading software companies.
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